FAQ
Ordering
Can I cancel my order?
We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.
Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.
Shipping, Returns & Exchanges
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Do you ship overseas?
Unfortunately at this time we can only ship to Canada and the USA.
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information (if you selected tracked shipping). Shipping fees are non-refundable in the case of returns.
Do you provide a tracking number?
To keep the prices low and reduce shipping costs we do not offer tracked shipping for the free shipping method. You can updgrade to the tracked options at checkout for an added charge.
How much is shipping?
CANADA: Free standard shipping on orders over $30. $3.50 shipping on orders under $30, excluding applicable tax.
USA: Free standard shipping on orders over $50. $7.50 shipping on orders under $50.
What happens if an earring breaks?
All of our earrings come with a 6 month warranty. Just send us an email to hello@emmysearrings.ca with your order number and a photo of the damaged pair and we will send you a code for a replacement on your next order.
What happens if an earring breaks?
All of our earrings come with a 6 month warranty. Just send us an email to hello@emmysearrings.ca with your order number and a photo of the damaged pair and we will send you a code for a replacement on your next order.
What happens if an earring breaks?
All of our earrings come with a 6 month warranty. Just send us an email to hello@emmysearrings.ca with your order number and a photo of the damaged pair and we will send you a code for a replacement on your next order.
What happens if an earring breaks?
All of our earrings come with a 6 month warranty. Just send us an email to hello@emmysearrings.ca with your order number and a photo of the damaged pair and we will send you a code for a replacement on your next order.
What happens if an earring breaks?
All of our earrings come with a 6 month warranty. Just send us an email to hello@emmysearrings.ca with your order number and a photo of the damaged pair and we will send you a code for a replacement on your next order.
Shipping, Returns & Exchanges
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Do you ship overseas?
Unfortunately at this time we can only ship to Canada and the USA.
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information (if you selected tracked shipping). Shipping fees are non-refundable in the case of returns.
Do you provide a tracking number?
To keep the prices low and reduce shipping costs we do not offer tracked shipping for the free shipping method. You can updgrade to the tracked options at checkout for an added charge.
How much is shipping?
CANADA: Free standard shipping on orders over $30. $3.50 shipping on orders under $30, excluding applicable tax.
USA: Free standard shipping on orders over $50. $7.50 shipping on orders under $50.
What happens if an earring breaks?
All of our earrings come with a 6 month warranty. Just send us an email to hello@emmysearrings.ca with your order number and a photo of the damaged pair and we will send you a code for a replacement on your next order.
All about Emmy’s Earrings
How are Emmy’s Earrings different?
Emmy’s Earrings are designed with sensitive ears in mind. All of our earrings are made with a hypoallergenic plastic post or implant grade stainless steel.
Originally designed for kids but loved by all ages!
Are they for pierced ears only?
Nope! Our entire selection of our fun plastic styles are available in your choice of plastic post OR clip ons!